Shipping policy

Shipping Policy

At LuxuryBySmith Cosmetics, we believe luxury should arrive beautifully and on time. Please review our shipping policy below for details on how your order is processed and delivered.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand periods or product launches, processing may take slightly longer, but we always work to dispatch your order as quickly as possible.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

We offer standard and expedited shipping options at checkout. Delivery times may vary depending on your location:

  • UK Standard Shipping: 2–5 business days

  • UK Express Shipping: 1–2 business days

  • International Shipping: 5–12 business days (varies by destination)

Please note that delivery times are estimates and may be affected by courier delays or customs processing for international orders.

Shipping Locations

We currently ship to:

  • United Kingdom

  • Selected international destinations

If your country is not available at checkout, please contact our support team for assistance.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes once they reach your destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Lost or Delayed Packages

LuxuryBySmith Cosmetics is not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping details provided by the customer. However, we will always support you in tracking and resolving any issues.

If your package appears lost or significantly delayed, please contact us at ski.iv.kroki@gmail.com

Incorrect Address

Please ensure all shipping information is correct before completing your purchase. We are not responsible for orders shipped to incorrectly entered addresses.